Privacy Policy

Privacy Policy

Your privacy is important, and understanding where we fit in to keeping your data private is just as important to us as it is to you. Below we have detailed what personal data we collect and how we use it when you use our website, or contact us or use our online services.

Your Privacy At A Glance

What personal data is collected when using our services and for what purpose:

Analytics

Google Analytics

Personal Data: Cookies and Usage Data

User Contact

Inspection Form

Personal Data: Name, Email Address, Phone Number, Postcode or Address

Contact Form

Personal Data: Name, Email Address & Phone Number

External Content & Platforms

Google Fonts

Personal Data: Usage Data and Other Data As Specified By The Service

FontAwesome

Personal Data: Usage Data and Other Data As Specified By The Service

Managing Contact & Messages

Direct Email & Form Messages

Personal Data: Name, Email Address, Phone Number, Postcode or Address and Email Content

Database Management

Offline Client & User Data

Personal Data: Name, Email Address, Phone Number, Postcode or Address, Email Content, Property Information & Engagement/Work Information

Online Client & User Data

Personal Data: None


Your Privacy In Detail

What Types Of Data Do We Collect?

Amongst the types of Personal Data this Website collects, either directly or through third parties, are: cookies, usage data, names, email address, phone number and if a quote is requested a postcode or address.

Complete details about each type of Personal Data collected are provided below, in the appropriate section of this privacy policy or explained prior to the data collection.

Personal Data is accepted to have been provided freely by the user, or, in the case of usage data, collected automatically when using our website or submitting data via a form.

All data requested by this Website is required, failure to provide such data may reduce our ability to provide appropriate information or services. In cases where the requested data is marked as optional, users are free not to share this information without adversely effecting the availability or functioning of the the website or service. Users that are unsure about which information is mandatory may the requesting data owner directly for clarification.

The use of any cookies or tracking tools by this website or by the service/platform owners of third-party services used by this website serves the purpose of providing a service desired or requested by the user. Additional information regarding the use of cookies can be found in our Cookie Policy.

Users are responsible for any third-party Personal Data obtained, published or shared through this Website and confirm that they have the third party's consent to provide the Data to the Owner.

Data Processing Methods & Location

Data Collection Processing

All reasonable efforts are taken to appropriately secure all collected Personal Data and prevent unauthorised access to, disclosure or modification of, or unauthorised use or destruction of the data/information.

The data processing of such data/information is carried out by various manual and electronic means using computers and/or IT enabled tools and subsequently may only be used for the purpose it was initially intended for.

In some cases, the data/information may be accessible to selected personnel in charge of, or involved with, the operation of this website (administration, legal, system administration) or external third-parties (such as technical service providers, email carriers, hosting providers, communications agencies) appointed by us to provide additional services to users.

Data Processing Location

Data processing is primarily carried out at our own office locations, but may also be processed by the owning third-party provider at their own locations within their own geographic regions.

Data Retention

Collected data/information, processed or unprocessed, shall only be actively retained for a period of time that is sufficient for us to carry out or complete any service requested or the stated purpose outlined in this policy. You have the right to request to have your personal data archived or to be forgotten and have you personal data deleted (within legal requirements) at any time by contacting us directly.

Requests To Be Forgotten may effect or void any current Schedule or Warranty for services rendered and cannot be reversed due the nature of the request. Please discuss any such as requests with us before making any requests.

Use Of Collected Data

Primarily, the collected data is to allow the us to provide our online and in-person services, as well as the following business purposes: website traffic analysis and analytics, contacting visitors & customers, displaying content from external/third-party platforms, business management & planning database, management of contacts and sending messages.

Personal Data is collected for the following purposes and use of the listed services:

Traffic Analysis & Analytics

This services enables us, the owner, to monitor and analyse website traffic and may be used to track user behaviour whist visiting our site.

Google Analytics (Google Inc.)

Google Analytics is a web analysis service provided by Google Inc. ("Google"). Google utilises the data collected to track and examine the use of this website, to prepare reports on its activities and potentially share them with other Google services. Google may use the data collected to personalise online advert from it's own advertising network.

Personal Data Collected: Cookies and Usage Data
Processing Location: USA/EU   [ Privacy Policy | Opt-Out ]

Displaying & Using 3rd-Party Platform Content

These type of services allow the use of externally hosted content or functionality directly on our website. As such, the third-party provider might collect web traffic data for the pages where these services are installed, even when users are no-longer visiting our site.

Note: 3rd-Party services are generally delivered to this website via a "Content Delivery Network (CDN)" rather than directly from the providers public facing website.

Google Fonts (Google Inc.)

Google Fonts is a remote typeface service provided by Google that allows a website to incorporate the use of selected fonts within it's pages.

Personal Data Collected: Usage Data and other data as specified in the privacy policy of the service.
Processing Location: USA   [ Privacy Policy | Opt-Out ]

FontAwesome (FontIcons Inc.)

FontAwesome is a remote icon typeface service provided by FontIcons Inc. that allows a website to incorporate the use of selected icons within it's pages.

Personal Data Collected: Usage Data and other data as specified in the privacy policy of the service.
Processing Location: WorldWide   [ Privacy Policy | Opt-Out Email ]

User Contact

Enquiry & Inspection Forms (this website)

By completing enquiry/contact form with their data/information, the user authorises the use of this data to reply to requests for information, inspections or any other kind of request as indicated by the form's fields.

Personal Data Collected: Name, Email, Phone, Postcode or Address, IP Address
Processing Location: UK

Phone Contact (this website)

Users that provide a phone number or click on a phone link may be contacted for commercial or sales purposes related to this website and our provided services.

Personal Data Collected: Name, Phone
Processing Location: UK

Managing Contact & Messages

Direct Email & Form Messages (this website)

User contacts and emails provide a method of managing and tracking enquiries, quotes and general communication between us and the user. Messages are stored within the mail applications database locally within the operators own device and/or within the owners own office locations.

Personal Data Collected: Name, Email, Message Content, IP Address
Processing Location: UK

Google Mail (Google Inc.)

Google Mail is a web-based email service provided by Google that allows access to email communication through a web browser or mobile application. This service may also collect data concerning the date and time when the message was sent or viewed, as well as when the user interacted with it, such as clicking on links included in the message.

Personal Data Collected: Usage Data and other data as specified in the privacy policy of the service.
Processing Location: USA/EU   [ Privacy Policy | Opt-Out ]

Database Management

Offline Client & User Data

This type of service allows the management of business & user interactions, including electronic and in-person interactions as well as more detailed data as required to successfully deliver our service, receive payment for such work and maintain any warranty information attached to our delivered service. This Personal Data may also be matched with publicly available information about the user (such as social network profiles & credit information providers) and used to build a private profile of the user.

Personal Data Collected: Name, Email, Phone, Address, Condition Reports (including photo's), Work Requests & Schedules, Payment Details
Processing Location: UK

Online Client & User Data

No user Personal Data is stored by us in public or online databases. However, by accessing our website or sending messages to us other third-party service providers (Telecommunications companies, Internet Service Providers & Hosting Providers) might store legally required data and functionally required data in a database, such as IP Address, Web Browser and other technical data.

Personal Data Collected: None
Processing Location: N/A

Cookie Policy

This website uses cookies. To learn more consult our Cookie Policy.

Legal Requirements

The users Personal Data may be used for legal purposes by the us, in any legal action or in the stages leading to possible legal action arising from improper use of this website or the related services.

The user accepts that we may be required to reveal Personal Data within the limits of the law if lawfully requested to do so by Government or official Public Authorities such as the Police.

Additional Use Of Personal Data

The nature of the services offered or delivered by us, it may be necessary to release some Personal Data to relevant or appropriate Regulatory, Local Council and/or National Government bodies to obtain the required permits, authorisations or simply provide public notices before or during service delivery.

The user will be informed of any occurrence prior to the release of the data and may contact the proposed recipient of the data to determine their use of the data.

System Logs & Website Maintenance

To continue the smooth operation and maintenance of this website, we and/or any third-party services involved in the operation of this website, may collect files that record interaction with this website (server logs) or use for this purpose other Personal Data (such as IP Addresses).

User Rights

Users have the right, at any time, to know if their Personal Data has been stored and can contact us to learn about their data content and it's origin, or to verify the accuracy of the details or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into an anonymous format or to block any data held in violation of the law, as well as to oppose it's use for any and all legitimate reasons.

Requests should be sent to us at the contact information provided in this document.

This website honours "Do Not Track" requests within the limits of this website. To determine whether any the third-party services we use honour "Do Not Track" requests, please refer to their privacy policies.

Changes To This Policy

We reserve the right to makes changes, modify or update this policy at any time.

It is strongly recommended to check this page as often as the user determines may be required to satisfy their privacy preferences or requirements.

If a the user objects to any of the changes to the policy, the user must cease using this website and can request that we remove any Personal Data. Unless stated otherwise, the current privacy policy applies to all Personal Data collected and stored by us about the user.

Manager and Data Controller

PSG-Group
Centurion House
London Road
Staines-upon-Staines
TW18 4AX

Telephone: 0800 328 2458


European Community/Union Legislation & General Data Protection Regulation (GDPR) Compliance

This privacy policy has been prepared in accordance with, and to fulfil the obligations of, EC Directive No.95/46/EC, and under the provisions of Directive 2002/58/EC, as revised by Directive 2009/136/EC and in compliance of the EC/EU General Data Protection Regulation (GDPR) for the protection of privacy in the electronic communications sector and Regulation (EC) No. 2006/2004 and the Regulation (EU) 2016/679 of the European Parliament.


Legal Definitions & References
  • Personal Data (Data/Information)

    Any information regarding a natural person, a legal person, an institution or an association, which is, or can be, identified, even indirectly, by reference to any other information, including a personal identification number.

  • Usage Data

    Information that is collected automatically through this website directly or third-party services via this website. This data may include: the IP addresses or domain names of the computers used by users who use this website, the URI addresses (Uniform Resource Identifier), the time of the request, the method to submit the any request to the server, the size of the file received in response, the numerical code indicating any status of the server's response (successful outcome, error, etc.), the country of origin, the features of the browser used and the operating system the user is using. General statistical information such as; the time spent on each page, what pages were viewed, in what order and other parameters about the device, operating system and/or the user's internet environment.

  • User / Visitor

    An individual using this website, which must coincide with, or be, authorised by the Data Subject, to whom the Personal Data refers.

  • Data Subject

    The legal or natural person to whom the Personal Data refers.

  • Data Processor or Supervisor

    A natural person, legal person, public administration or any other body, association or organisation that is authorised by the Data Controller/Owner to process the Personal Data in compliance with this privacy policy.

  • Data Controller or Owner

    The natural person, legal person, public administration or any other body, association or organisation with the right directly or jointly with another Data Controller, to make decisions regarding the purposes, use or the method of processing of Personal Data, including securing the operation and use of this website. The Data Controller, unless otherwise specified, is the Owner of this website.

  • Website / Site

    The collection means of the aforementioned Personal Data of the user and method of being processed.

  • Service(s)

    The service provided by this website to display information relating to any or all physical or in-person, verbal or physical, services offered through this website.

  • European Community (EC) / European Union (EU)

    Unless otherwise specified, all references made within this document to the European Community (EC) or European Union (EU) include all current member states to the European Union/Community and the European Economic Region, as recognised by the European Parliament.